Fiber Cut - West Millcreek

Incident Report for VNET Fiber Status Page

Resolved

This incident has been resolved.
Posted Mar 12, 2025 - 07:34 EDT

Monitoring

Service to all customers is showing restored. We are now monitoring the situation.
Posted Mar 11, 2025 - 16:44 EDT

Update

As splicing continues, we are starting to see devices coming back online.
Posted Mar 11, 2025 - 16:08 EDT

Update

VNET Fiber crews are still onsite working to complete the splicing needed to restore services. No ETR at this time.
Posted Mar 11, 2025 - 14:04 EDT

Update

Restoration efforts continue with multiple VNET Fiber crews onsite to migrate and resplice the affected fibers. No ETR
Posted Mar 11, 2025 - 12:45 EDT

Update

Restoration plan is in place and work has begun to restore service to the affected customers.
Posted Mar 11, 2025 - 11:47 EDT

Identified

The issue has been located. Crews are working as quickly as possible to restore service.
Posted Mar 11, 2025 - 11:28 EDT

Update

Crews are in the field actively locating this fiber disturbance.
Posted Mar 11, 2025 - 10:43 EDT

Investigating

We are currently investigating what appears to be a fiber issue in West Millcreek.
Posted Mar 11, 2025 - 09:50 EDT
This incident affected: VNET Fiber - Commercial (Commercial Internet, Private Line Services).
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