Resolved -
This incident has been resolved.
Mar 12, 07:34 EDT
Monitoring -
Service to all customers is showing restored. We are now monitoring the situation.
Mar 11, 16:44 EDT
Update -
As splicing continues, we are starting to see devices coming back online.
Mar 11, 16:08 EDT
Update -
VNET Fiber crews are still onsite working to complete the splicing needed to restore services. No ETR at this time.
Mar 11, 14:04 EDT
Update -
Restoration efforts continue with multiple VNET Fiber crews onsite to migrate and resplice the affected fibers. No ETR
Mar 11, 12:45 EDT
Update -
Restoration plan is in place and work has begun to restore service to the affected customers.
Mar 11, 11:47 EDT
Identified -
The issue has been located. Crews are working as quickly as possible to restore service.
Mar 11, 11:28 EDT
Update -
Crews are in the field actively locating this fiber disturbance.
Mar 11, 10:43 EDT
Investigating -
We are currently investigating what appears to be a fiber issue in West Millcreek.
Mar 11, 09:50 EDT