Call Quality - Voice Services

Incident Report for VNET Fiber Status Page

Resolved

This incident has been resolved.
Posted Apr 07, 2026 - 16:32 EDT

Update

We are continuing to monitor for any further issues.
Posted Apr 07, 2026 - 13:56 EDT

Monitoring

A fix has been implemented, and we are actively monitoring the systems to ensure stability.
Posted Apr 07, 2026 - 11:15 EDT

Investigating

VNET has acknowledged the reported voice quality issues and are currently engaged with our upstream carrier to investigate and resolve the issue.
Posted Apr 07, 2026 - 10:44 EDT
This incident affected: VNET Commercial Voice Services (VNET Cloud Phone Systems, VNET SIP Services) and VNET Fiber - Residential (FTTH - Voice).