All Systems Operational

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Uptime over the past 90 days. View historical uptime.
VNET Fiber - Commercial Operational
Commercial Internet Operational
Private Line Services Operational
VNET Fiber - Residential Operational
FTTH - Internet Operational
FTTH - Video Operational
FTTH - Voice Operational
VNET Commercial Voice Services Operational
90 days ago
99.99 % uptime
Today
VNET Cloud Phone Systems Operational
90 days ago
100.0 % uptime
Today
VNET SIP Services Operational
90 days ago
100.0 % uptime
Today
VNET Direct Routing for Microsoft 365 Teams Operational
90 days ago
99.98 % uptime
Today
VNET Commercial Cloud WIFI Operational
90 days ago
100.0 % uptime
Today
VNET Cloud Ruckus (Legacy Devices) ? Operational
90 days ago
100.0 % uptime
Today
VNET Cloud Ruckus ? Operational
90 days ago
100.0 % uptime
Today
VNET Security Services Operational
90 days ago
100.0 % uptime
Today
Managed Antivirus Operational
90 days ago
100.0 % uptime
Today
Managed Email Security Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 4, 2025

No incidents reported today.

Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Fiber outage - Fairview / Girard Area
Resolved - This incident has been resolved.
Mar 28, 11:05 EDT
Monitoring - We are observing circuits recovering and will be monitoring for any additional issues in the area.
Mar 28, 09:34 EDT
Identified - The fiber issue has been identified, and repair efforts are underway. Estimated time for repair completion is 10AM
Mar 28, 08:56 EDT
Investigating - We are currently investigating a fiber cut in the Fairview area. Crews are being dispatched to investigate
Mar 28, 08:43 EDT
Mar 27, 2025
Intermittent calling issues for some customers
Resolved - This incident has been resolved.
Mar 27, 21:55 EDT
Update - We are actively validating all our products. We will keep monitoring and verifying to ensure everything is functioning as expected.
Mar 27, 17:36 EDT
Monitoring - The platform is stabilizing, and calls are now completing successfully. We will continue to monitor the situation as we work toward full restoration.
Mar 27, 15:26 EDT
Identified - The provider is actively working to restore service, and we will provide regular updates as progress continues.
Mar 27, 15:10 EDT
Investigating - We are aware of some issues with making and receiving calls for some customers and are currently investigating.
Mar 27, 14:47 EDT
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
VNET Fiber Routing
Resolved - This incident has been resolved.
Mar 22, 11:04 EDT
Update - Service has been restored to all areas.
Mar 21, 19:15 EDT
Update - Service has been fully restored to the Summit area. If you are still experiencing issues, please reset your connection by unplugging and then plugging back in your personal router, Plume POD(s), or VNET-provided Calix router. For additional assistance, call us at 814-636-1500.

For all other areas, including Harborcreek, our team is actively working to resolve the situation and expects a resolution shortly.
Mar 21, 16:03 EDT
Update - Service restoration efforts are ongoing. Technicians are currently working in Harborcreek to restore service, while our engineers are in the final stages of remediation for the Summit area.
Mar 21, 13:41 EDT
Update - We are actively working on a remediation for the outages currently affecting certain areas, particularly in the Summit and Harborcreek areas. Engineers and technicians are working diligently to restore service as quickly as possible.
Mar 21, 11:09 EDT
Update - Crews are provisioning a replacement card and will be dispatched to our Summit location to install, which will stabilize services in the area
Mar 21, 06:55 EDT
Update - We are investigating reports of users in the Summit Township area being disconnected. Network team is investigating and dispatching crews to the area.
Mar 21, 06:14 EDT
Identified - Our engineers have identified the issue and are working on a resolution. The affected locations are now coming back online. If you are not connecting to the internet, please reset power to your router (if you have provided your own) or your Plume POD / Calix router plugged into your modem.
Mar 21, 04:47 EDT
Update - After consulting with routing vendors, we will be performing emergency maintenance on network between 1:30am - 2:30am. Connectivity may be disrupted during this time. Please do not reboot any of your equipment as it will recover after the maintenance. Further updates will be provided after the maintenance.
Mar 21, 01:24 EDT
Update - Engineering teams believe to have found the source of the issue and are working with vendors to mitigate is in progress.
Mar 21, 00:29 EDT
Update - Engineering teams are continuing to assess the connectivity issue affecting a segment of fiber customers with our software vendors. More updates will be provided as engineering teams are provided more information.
Mar 20, 22:24 EDT
Investigating - Please note that your VNET Fiber service may be affected by an outage in your area. Our network team is currently working to resolve the issue. You do not need to reboot any equipment and service will come back online automatically. We apologize for the inconvenience.
Mar 20, 19:49 EDT
Mar 21, 2025
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